Privacy Policy

Adana Transportation Privacy Policy

Updated and Effective: 02/11/2025

Welcome! This privacy policy (“Privacy Policy”) describes our data and privacy practices for data collected and processed by Adana Transportation Inc through this website and the content contained therein, and any other website, feature, or service we offer that post or provides this policy (“Site”). “We,” “our” means Adana Transportation. “You,” “your,” “visitor,” or “user” means the individual accessing this Site and/or using our services.

Please read our Terms of Use to understand the general rules about your use of this Site, and any additional terms that may apply when you access particular services or materials on certain areas of this Site.

You agree that your access and use of the Site is governed by this Privacy Policy and Adana Transportation’s Site Terms of Use.

Personal, Sensitive, and Non-Personal Data We Collect

We collect data about users of the Site directly, automatically when you visit the Site, and sometimes from third parties. Some of this data may be considered “personal data” or “personal information”, and some of which may be considered “sensitive”, under applicable laws.

We will also treat other information, including IP addresses and cookie identifiers, as “personal data” where required by applicable law and we will treat certain personal data as “sensitive data” as required by applicable law.

Note that we may de-identify or pseudonymous personal data so that it is non-personal, such as aggregating (such as combining it with data about other individuals) and/or converting it to a code, sometimes using a functional commonly known as “hash”, or otherwise removing characteristics that make the data personally identifiable to you. We maintain and use de-identified data without attempting to re-identify it, except where permitted by applicable law, such as to determine whether our de-identification processes satisfy legal requirements.

We will treat de-identified or pseudonymized data as non-personal to the fullest extent allowed by applicable law. If we combine non-personal data with personal data, then we will treat the combined information as personal data under this Privacy Policy.  

Personal Data You Provide to Us Directly

Contact and Service-Related Data

We collect certain personal data from you directly, such as your name, address, email address, phone number, zip code, car make/model, ship to and from location, and other information you provide to us when booking our services, requesting a quote for our services, or interacting with or through the Site. This may include photos and/or videos provided in connection with a claim submission.

For conversational use cases “you” should check  the box under “our” phone number. By checking this box, you agree to receive SMS messages from Adana Transportation Inc related to pick up, delivery hours, and meeting the driver at a specified location, exchanging contact information, etc . You may reply STOP to opt-out at any time. Reply to HELP to 513-392-4805 for assistance. Messages and data rates may apply. Message frequency will vary. 

Chats & Other Communications & Correspondence

If you send us e-mails, letters or other personal correspondence or contact us through the Site’s chat functionality, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you or share it with third parties who provide services to us, such as web functionality.

Communications with our customer service agents may be recorded or monitored and used and retained to assist you and provide customer service, for quality assurance and to be able to better serve you, and to improve our products and services. If you do not consent, please do not continue with chat assistance or send other communications or correspondence to us.

Your Payment Information

If you establish a credit account with us or purchase any of our services, we collect your payment information and some additional information, including billing address, credit card number, and credit card expiration date.

How We Use Data

We may use information we collect, including personal data and Device ID/Interaction Information, as follows:

  • To provide the Site and services to you
    Adana Transportation uses the personal data we collect to provide the Site and our services to you and to improve the Site and products and services we offer, including to process and fulfill your purchases, maintaining your account and verifying information you provide to us, such as your email address, is active and valid,  respond to your inquiries and provide customer service.
  • For Personalization
    Adana Transportation uses data to give each user a more consistent and personalized experience when interacting with us, including to tailor content and advertising we display to you or others, on the Site or elsewhere, including content in emails we may send to you, to tell you about new products, promotions, opportunities, or other general information about Adana Transportation or other products and services that we believe will be of interest to you.
  • For Internal Business Purposes
    For our normal operating procedures and internal purposes, including to improve the Site and our products, services, and marketing endeavors, to track marketing effectiveness, for marketing research, to detect and troubleshoot problems, monetize our Site, understand how you use the Site, including tracking traffic, usage, trends, and navigation patterns, conducting sales auditing.
  • For Security
    We also use such information for security and to protect the integrity of our Site, to investigate or detect fraud or illegal activities, and for archival and backup purposes in connection with the provision of the Site.
  • Administrative Notices
    We use your information to contact you regarding administrative notices, and communications relevant to your use of the Site, content, products, or services you use or request, and in our discretion, changes to our policies. 
  • Billing and Support
    If you open a credit account with us through our Site, we use your address and billing information to bill you and provide associated support.
  • Legal and Dispute Resolution
    We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to comply with the law, cooperate in governmental or other legal inquiries, fulfill regulatory reporting obligations, resolve disputes, troubleshoot problems, protect our or others’ rights, assets, and safety or security, and enforce our agreements and policies, including the Site Terms of Use.
  • Business Transitions
    We may use information in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence.
  • Other Purposes as Disclosed
    We may use data for other purposes as disclosed at the time of collection or otherwise with your consent.

For Legal and Administrative Purposes. We also may share information that we collect from users as needed to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will disclose personal data as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share Personal Data as required to pursue available remedies or limit damages we may sustain.

Law Enforcement. We may disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability. This may involve sharing various information relating to our users and fraudulent or potentially fraudulent activities with our fraud prevention, credit risk reduction, and similar service providers, and they will use this information to help us and their other clients prevent fraudulent and illegal transactions.

Changes of Control. We may transfer or assign information, including your personal data, in connection with a merger, acquisition, reorganization, liquidation, change in control or other sale by or of us or any affiliated entity (in each case whether in whole or in part). We may also share your personal data in the due diligence process or to otherwise facilitate any such transaction, and with individuals assisting in the transaction or in connection with a bankruptcy.

Employment Applications. If you apply for a job with us, we or our service provider(s) may ask you to provide self-identifying information (such as veteran status, gender, and ethnicity) in conjunction with laws and regulations enforced by the Equal Employment Opportunity Commission and other federal, state, and local regulatory agencies. Providing such self-identifying information is voluntary, but if you do provide such information, we and/or our service providers may submit that information to the appropriate government or regulatory agencies to fulfill reporting requirements and use that information to defend against employment-related complaints. Please note that we may utilize a careers portal that is operated by a third party, in which case, your registration and use of the careers portal will be subject to the third party’s privacy practices as disclosed on the portal.

SMS/MMS/RCS Message Data Notwithstanding anything else in this policy, Adana Transportation does not share personal information we collect specific to our SMS/MMS/RCS text message programs (such as mobile number and record of consent). Phone numbers collected for SMS consent will not be shared, transferred, or released with any third party or it’s affiliates for marketing purposes.

Third Party Links and Content

Adana Transportation is not responsible for the privacy policies of third parties or other Sites, even if they are linked to our Site. Adana Transportation includes these links solely as a convenience to you, and the presence of such a link does not imply a responsibility for the linked site or an endorsement of the linked site, its operator, or its contents. Please make sure you read their privacy policy before using those sites when you leave our Site.

Your Choices

Marketing Messages from Us.  You may opt-out of marketing communications as set forth below.

  • Email. You may unsubscribe from marketing emails we send you through the opt-out mechanism included in each such email. Note, however, that we reserve the right to send you certain communications relating to your use of the Site, notices of changes to this Privacy Policy or other terms, or similar administrative and transactional messages.
  • Text Messages. If you sign up to receive SMS, MMS or RCS messages from Adana Transportation, you may unsubscribe by replying “STOP” to the short code and get help by replying “HELP”. For additional information, please read our Terms of Use
  • Push Notifications. We may send promotional and non-promotional push notifications or alerts to your mobile device, and may in some cases do so based on your device’s location or physical proximity to a beacon. You can elect to stop receiving those messages at any time by changing the notification settings on your mobile device.

Correct Your Information.

  • You are responsible for maintaining the accuracy of the data you submit to us, such as your contact data. If you would like to request to correct your information, you may do so by emailing adana.trans.inc@gmail.com. Adana Transportation will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. Note, however, that data may persist internally for administrative purposes and that residual data may remain on backup media or for other reasons.
  • Data Privacy Choices. Certain states provide additional rights. Please see below for information on additional rights you may have.

Security

When Adana Transportation is creating, maintaining, using or disseminating personal data we will take commercially reasonable and appropriate measures designed to protect it from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into due account the risks involved in the processing and the nature of the personal data. Adana Transportation cannot and does not guarantee absolute protection and assumes no liability for any disclosure or loss of data in any case. We cannot guarantee or promise that your personal data or private communications will remain private. For example, hackers or third parties may unlawfully intercept or access transmissions or private communications on our Site. You use the Site and provide us your data at your own risk.

General Audience Site

This Site is general audience and does not target users younger than 18 and we do not knowingly collect personal data directly from any person younger than the age of 18.

Consent to Transfer

Adana Transportation is a US-based company. Please be aware that the data we collect will be transferred to and processed in the United States and other countries. By accessing or using the Site, or providing us with any data, you fully understand and unambiguously consent to this transfer to, and processing, usage, sharing, and storage of your data in the United States and other jurisdictions, for which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.  As a result, this data may be subject to access requests from governments, courts, or law enforcement in the United States and other countries according to the laws in those jurisdictions.

Contact Information; Questions and Changes in Information

If you have any questions regarding this Privacy Policy please contact us at adana.trans.inc@gmail.com or at (888) 962-3262.

Notification of Changes

To the extent permitted by applicable law, we reserve the right to change or modify this Privacy Policy at our discretion at any time. We will notify you of material changes by posting the changed or modified Privacy Policy on our Site. We may also provide notice to you in other ways, such as through contact information you have provided. Any changes to our Privacy Policy will be posted to this page so users are aware of the information we collect and how we use it. Accordingly, please refer back to this Privacy Policy frequently as it may change. Your continued use of the Site after the effective date of the revised Privacy Policy (or such other act as specified in the revised Privacy Policy) will, to the fullest extent permitted by applicable law, constitute your consent to those changes. However, we will provide notice and obtain your consent (opt-in or opt-out) if required by law. Note that you may need to consent to our new policies to continue using the Site.

Jurisdiction Specific Rights

Residents of certain U.S. states and countries may have the ability to exercise additional rights and choices regarding their personal data. We will take reasonable steps to accommodate your request, but may need to verify your identity before doing so. If you are a resident of a U.S. state with specific rights, please see additional information below.   

U.S. State Specific Rights

Notice to Nevada Residents

Under Nevada law, we do not sell your Personal Data. However, if you are a Nevada resident, you may submit a request that we not sell any Personal Data we have collected about you by contacting us as set forth below. Your request must include your full name, street address, city, state, zip code, and an email address so that we can contact if needed regarding this request. If you previously provided a phone number, it will assist us in making sure we identify you as someone who wants to opt-out. You may also be required to take reasonable steps as we determine from time to time in order to verify your identity and/or the authenticity of the request. Adana Transportation will respond to your request within sixty (60) days either confirming that your request has been processed or indicating that we need an additional thirty (30) days to complete the request.

Notice to Oregon and Texas Residents

We set forth above the categories of personal data we process, the purpose for processing personal data, the categories of personal data shared, and the categories of third parties with whom personal data is shared. Residents of Virginia, Colorado, Connecticut, Montana, Oregon, Texas, and Utah have certain privacy rights with respect to this data, as described below. 

If you are a Consumer residing in Oregon or Texas (as defined in each state’s respective law) and would like to exercise your applicable rights, please call us at (888) 962-3262 or email adana.trans.inc@gmail.com.

  • Access Your Personal Data/Data Portability – To confirm whether we are processing your personal data and request to access such data, please follow the instructions above. Where required by law, this includes to obtain a copy of the personal data we hold about you and, where permitted by applicable law and to the extent feasible, in a readily usable format to allow data portability. For Oregon residents and where provided by applicable law, this includes a list of third parties with whom we have shared personal information.
  • Delete Your Personal Data– You may submit a request to delete your personal data.
  • Correct Your PersonalData – You may submit a request to correct the personal data we hold about you.
  • Opt-Out of Targeted Advertising – Adana Transportation engages in online advertising practices (and certain analytics or similar activities) that may be considered “targeted advertising” under these states’ laws. To disable sharing through cookies set by third parties that may be considered targeted advertising under such laws, manage cookie preferences through the link in the footer of the website.  Please also review the Third Party Advertisers and Analytics and Similar Third Parties section above for information on industry tools and device settings that may be available to you.
  • Opt-Out of Sales of Your Personal Data – Adana Transportation does not sell data for monetary compensation, but may sell your data as defined by OR and TX, which includes sharing data with third party advertising and analytics companies to help enhance data we have about you and find potential customers similar to you. To opt-out of the sales of your personal data please follow the instructions above.  
  • Right to Appeal – If, for any reason, you would like to appeal our decision relating to your request and you are a resident of Oregon or Texas, you have the right to submit an appeal and can do so by calling us at (888) 497-9792 or emailing adana.trans.inc@gmail.com. Please include your full name, the basis for your appeal, and any additional information to consider.
  • Sensitive Data – If you are an Oregon or Texas resident, we will obtain your consent to the processing of any Sensitive Data (as defined by the applicable state law) we collect.  If you wish to opt out of our processing of your Sensitive Data (as defined by the applicable state law), please email us at adana.trans.inc@gmail.com.

Notice to California Residents

California Privacy Notice

This California Privacy Notice* is updated and effective as of 02/10/2024

*Terms (including defined capitalized terms) used in this California Privacy Notice have the same meanings given in the CCPA, CPRA, and the associated regulations, unless otherwise defined.

If you are a resident of California, under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CPRA”), and any implementing regulations adopted thereunder, this notice supplements the information contained in Adana Transportation’s Privacy Policy and provides you the rights to:

  • Know what Personal information about you Adana Transportation has collected, disclosed, or sold/shared, if any, and to request to access specific pieces of personal information Adana Transportation has collected about you.
  • Delete personal information we have collected from you.
  • Correct inaccurate personal information we hold about you.
  • Opt-out of the sale or sharing for cross-context behavioral advertising of your personal information.
  • Not be discriminated against for exercising any of the aforementioned rights.

To exercise the rights described above, you must submit a verifiable request to us at the following contact information and provide the requested information.

Toll-free telephone number: (888) 962-3262
Email: adana.trans.inc@gmail.com

Verifying Your Request

To submit a verifiable request, you will be asked to provide certain information to help us verify your identity. The information we ask you to provide to initiate a request may differ depending upon the type of request, the type, sensitivity and value of the personal information that is the subject of the request, and the risk of harm to you that may occur as a result of unauthorized access or deletion, among other factors. We may also require you to provide a written declaration that you are who you say you are.

Please note that as part of the verification process, once you submit a request to delete, we may follow up and require you to confirm that you want your information deleted.

You may designate an authorized agent to make a request on your behalf by providing the agent with signed written permission to do so. The written permission must state your full legal name, the full legal name of the individual who is the subject of the request, and needs to be clear about the permission granted. Alternatively, you may submit a copy of a power of attorney under Probate Code sections 4000-4465. In either case, please also indicate in your email the nature of your request. The consumer’s identity, in addition to the agent’s, will need to be independently verified in order for us to be able to fulfill your request. We may also ask the consumer to directly confirm with us that they provided you permission to submit a request. Please keep in mind that if we do not receive adequate proof that you are authorized to act on the consumer’s behalf, we may deny the request.

Right to Opt Out of the Sale of Personal Information or Sharing for Cross-Context Behavioral Advertising

Adana Transportation does not sell Personal Data to third parties for monetary consideration. However, the collection of data on our behalf by certain of our third-party Site analytics or digital advertising service providers may be considered a “sale” and is considered “sharing” under the CPRA. For example, we use Google Analytics to help us understand how our Site is used. To opt-out of the sale of Personal Information or sharing for cross-context behavioral purposes by Adana Transportation, please follow the instructions above. 

To disable sharing through cookies set by 3rd parties that may be considered “sales” or “sharing” under the CCPA and CPRA, click the ‘Cookie Preferences’ link in the footer of our website. In addition, the Digital Advertising Alliance also offers tools for California consumers to send requests under the CCPA and CPRA to opt out of the sale of personal information by some or all of the participating companies https://www.privacyrights.info/.

Users Younger than Age 18

Adana Transportation does not have actual knowledge that we sell or share Personal Data about individuals younger than the age of 18.

Right to Limit The Use and Disclosure of Sensitive Personal Information 

Under the CPRA Regulations, a business must only provide the Right to Limit The Use and Disclosure of Sensitive Personal Information when such use is collected or processed for the purpose of inferring characteristics about a consumer, or does not fall under certain statutory exceptions, pursuant to CPRA §1798.121. Adana Transportation does not use or disclose Sensitive Personal Information for such purpose and/or its uses fall within the statutory exceptions, and we therefore do not offer this right at this time.

Data Retention

Adana Transportation will retain all categories of personal data described above for as long as reasonably necessary to fulfill the purpose for which it was collected, allow you to exercise the choices and rights you requested, comply with our contractual obligations, enforce our policies, or as required by applicable laws or regulation.